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Mission Statement and Quality Assurance Statement

Branom Instrument Company (BIC) is committed to complete customer satisfaction offering the highest quality products, service, repair and calibration available. BIC strives to be the best business of this type and to continually work to achieve a higher level of quality through our Quality Management Program. Every employee is charged with the responsibility to meet customer requirements and to continually improve the quality of each and every action in keeping with our objectives. Employee development through involvement, training, and effective communications is universally agreed upon at BIC as the essential ingredients for complete customer satisfaction. BIC is committed to continued compliance with the ANSI/NCSL Z540-1-1994 standard.

Organization and Management

1. BIC managerial and support staff have the authority and resources necessary to carry out their duties.
2. BIC management is committed to creating an environment where its personnel are free from any undue pressure, which might adversely affect the quality of their work.
3. BIC is organized in such a way that confidence in its independence of judgment and integrity is maintained at all times.
4. Adequate supervision of staff is maintained by persons familiar with the methods and procedures of each phase of business, and with the assessment of results.
5. It is the policy of BIC to assure that customer confidential information, proprietary rights, and special requests will be handled appropriately.